You can ask your questions directly to the DE-Staff via this contact form. Before doing so, please have a look into the FAQ. In many cases the IVAO Forum could also help.

Important: Keep your passwords secret. Do never send your password to others, even not via this contact form. No staff member will ever ask you for your password.

Contact who to contact?

The following table shows you who to contact regarding what topic.

Contact Responsible for
Division HQ Applications for staff positions, complaints, rating transfer
Training Organisation und Inhalte von Training und Prüfungen, Fragen zur Terminvereinbarung, Hinweise zum Kompendium und den Lehrvideos
Membership Trouble with your IVAO account like e.g. password, inactive or suspended account; Awards
Public Relations Public relation of IVAO, questions about social media like Facebook, YouTube, Twitter and Google+
Events Organisation of division events
ATC- and Flight Operations Sectorfile, charts and route database, VAs
Special Operations military aviation and special operation in the civil aviation (air rescue)
Web Qestions regarding the division website
Bremen FIR Verwaltung der ATC-Prozeduren, Einweisungen für Lotsen in der Bremen FIR
Langen FIR Verwaltung der ATC-Prozeduren, Einweisungen für Lotsen in der Langen FIR
Munich FIR Verwaltung der ATC-Prozeduren, Einweisungen für Lotsen in der München FIR
General Support General support for new users, software support (if possible)